Does Feedback Improve Performance? A Scientific Perspective

There are many mixed opinions on whether feedback improves performance. Some say yes; others say no.

We wanted to find out too, so we consulted an academic study by scientific researchers Michiel Crommelinck and Frederik Anseel. Their conclusion: a resounding yes. Here are the most important takeaways from their evidence-based academic paper:

Feedback does improve performance

• The authors cite a paper from Renn and Fedor that found “sales employees who sought feedback more frequently realised higher sales revenues and obtained higher ratings on their quality of the work”

• They also found that both managers and subordinates who sought negative-feedback were associated with “higher performance ratings”

Feedback improves job satisfaction and lower turnover

• They found a consistent trend where those who solicit feedback adapt more quickly in a newer job and had a clearer view of their role in the organizations. All-in-all, this led to improved job satisfaction and lower turnover.

Individuals prefer receiving feedback privately

• Studies show that individuals are nervous about seeking feedback publicly. They’re afraid of losing face.

Four main motivations for seeking feedback

• The first motivation is to have more accurate information about one’s performance.

• The second motivation is for self-improvement.

• The third motivation is to improve one’s image.

• The fourth motivation is to verify one’s public image.

Feedback may not improve learning

• The authors cite that it is inconclusive on whether feedback improves learning. Some studies found a positive relationship while others did not.